Privacy Policy

1. Who we are

Mission Drinks Supply is a specialist supplier of duty-free drinks to diplomatic missions across the United Kingdom. Mission Drinks Supply is a trading brand of Compass Supply Solutions, part of HT Drinks.

For the purposes of UK data protection law, Compass Supply Solutions (trading as Mission Drinks Supply) is the data controller responsible for the personal information handled through this website. Our contact details are set out in section 9.

2. Information we collect

We collect the information you choose to provide when you complete an enquiry or account form, or when you contact us directly. This typically includes:

• Mission or organisation name
• Contact name
• Email address
• Telephone number
• Your role or position within the mission
• The details of your message or enquiry

We do not ask for special category data through this website, and we would ask that you do not include sensitive personal information in the free-text fields. We also collect a limited amount of technical information necessary to operate the site securely, as described in section 5.

3. How we use it

We use the information you provide in order to:

• Respond to your enquiry and correspond with you about it
• Assess eligibility and open an account where appropriate
• Provide, administer and deliver our supply of drinks to your mission
• Maintain accurate account and order records
• Meet our legal, accounting and duty-related obligations

We do not use your information for consumer marketing, and we do not send promotional messages unrelated to the supply relationship you have requested.

4. Lawful basis

Under UK GDPR we rely on the following lawful bases to process your personal information:

• Legitimate interests — to respond to enquiries and to run our supply business in a professional and secure manner, balanced against your interests.
• Steps prior to a contract, and performance of a contract — to assess eligibility, open an account and provide the supply you have requested.
• Legal obligation — to keep the records required of us under applicable tax, duty and accounting law.

5. Cookies

This website uses only essential cookies required to make the site function and to remember your cookie preference. We do not use advertising or third-party tracking cookies. Full details are set out in our Cookie Policy.

6. Data sharing

We treat your information in confidence and do not sell it. We may share it in the following limited circumstances:

• Within the Compass Supply Solutions and HT Drinks group, where this is necessary to assess your enquiry, open an account or fulfil your supply.
• With trusted service providers acting on our instructions — for example delivery partners, IT and hosting providers, and professional advisers — under written terms that require them to protect your information.
• Where we are required to disclose information to comply with a legal or regulatory obligation.

Where any provider processes information outside the United Kingdom, we take steps to ensure an appropriate level of protection is in place.

7. Retention

We keep personal information only for as long as it is needed. Enquiry correspondence that does not lead to an account is retained for a reasonable period and then deleted.

Where an account is opened, we retain account and transaction records for as long as the relationship continues and thereafter for the period required to meet our legal, tax and duty obligations, after which the information is securely deleted or anonymised.

8. Your rights

Subject to the conditions in UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request that inaccurate information be corrected
• Request erasure of your information in certain circumstances
• Restrict or object to certain processing
• Request the portability of information you have provided to us
• Withdraw any consent you have given, without affecting prior processing

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk. We would welcome the opportunity to address any concern before you do so.

9. Contact

To exercise any of your rights, or if you have a question about this policy or how we handle your information, please contact us:

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any revised version will be published on this page with an updated date.